The fastest way to reach a human is to email us. Your firm's admin can also escalate from the Polaris desktop CRM directly to our support inbox.
| Channel | Best for | Response time |
|---|---|---|
| [email protected] | Anything · bugs, questions, feature requests | Within 1 business day |
| [email protected] | Security incidents, suspected breaches, responsible disclosure | Within 4 hours, 24/7 |
| [email protected] | Subscription terms, contracts, MSA questions | Within 2 business days |
| [email protected] | Data access requests, PIPEDA / PIPA inquiries | Within 30 days (statutory) |
Use the same email and password your firm gave you for Polaris (the desktop CRM). If it's your first sign-in, tap "Forgot password? Email me a code" to receive a 6-digit verification code.
Open iOS Settings, go to Notifications, find Aurora, and confirm "Allow Notifications" is on. Inside Aurora, go to You, then Alerts, and tap "Send test push". If the test push lands, the pipeline is healthy. If 0 devices were pushed in the test, force-quit Aurora and reopen it; it re-registers on launch.
The Activity tab shows recent staff actions across your firm. If it's empty, it usually means no one has done anything in the CRM today, or the firm owner has disabled the Activity feature for your account (see You, then Staff permissions, owner-only).
Go to You, then Account, and tap your avatar to upload a new photo.